I guess this is kinda like when a kid sees his old man drink bourbon every day and then people wonder why he has a drinking problem 20 years later.

Training employees to act in a particular manner is really a Band-aid for the real problem. How does one lead a company? By example, not training courses.

What causes CSMC employees to have a crappy attitude? Obviously they see it in their leader and two things happen:

1) They follow his example
2) They know they won't get in trouble for it since he does it

Personally, I can take one look at those gaudy 21's and Foxes and know what to expect.