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Joined: Oct 2004
Posts: 1,064
Sidelock
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Glad my Nitro Specials shoot as well as those 3 grand guns. And I'm a republican, too. Chopper

Joined: Dec 2001
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My friend has a I think '1896' damascus barreled 0 frame 20ga GH.....wonder if he would put out $2000 for a aftermarket set of steel barrels for it.... I think not ...fact is he keeps trying to talk me into buying it ....once again I think not


gunut
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Sidelock
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Joined: Mar 2002
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Certainly they will require "fitting". How many barrels have you tried from one double, to the next, that fit. Some may be close but it is rare for them to fit. I have fit a few barrels from one donor gun to another and found it takes a few minutes to more than I can do without a few choice words. Luck of the draw for 2K. I would have them fit them. If they can not do it tell them to keep the barrels.

Joined: Mar 2007
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Joined: Mar 2007
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I recently had a similar experience just last week with CSMC.

After bragging a few weeks back about the customer service I got when I called a few weeks ago to upgrade the wood on my RBL, I received equally bad service last week when I was in the area.

I was called by a client to visit New York for a meeting last Wednesday. I jumped on a plane 6 AM on Thursday morning and landed into NJ about 8 am. I called CSMC as soon as I got off the plane to try to schedule an appt to visit the gun room. When I called, the customer service person asked what I wanted. I said I was in the area on a rare trip to New York, I live in the mid west and I really wanted to visit the gun room as my RBL is there, being fitted with new wood and I was also thinking of having an A 10 made.

She said she would check with Lou and get right back to me. Well, she came back to the phone and said, we have no appts available AT ALL for Thursday. I got off the phone, checked the flight schedule for return flights for Friday and figured I would just fly out later on Friday than planned so I could visit the gun room on Friday. Flights were available later so I called back. Talked to Lou and he said "Friday's are busy here, we don't have time for you to visit the gun room on Friday."

So, no appts were available for TWO DAYS for me to visit and order a min. $5k gun? Wow. Times must be great if you can turn back customers willing to fly in and drive up to order a 5 to 10 k gun. Priced what I wanted online and it was $8k.

Oh well. I need to use the crap out of the RBL and my 21's anyway. I just can't believe that a customer that has already spent several thousand with the company cannot get an appt to walk the gun room and show them what they want but apparently, it is impossible to accomodate on any kind of regular basis with CSMC.

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Sidelock
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Joined: Mar 2002
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They, CSMC, are not real good about dealing with customers in person. Not the first dealer or factory with poor people skills. I have dealt with other dealers and makers who act like you are their long lost son when you call. I have had them pick me up at the airport, meet me in person and take time to answer all question asked. This for a sale from a few hundred dollars to several tens of thousands of dollars. Service and personal attention makes me much more likely to spend money. Poor service, short or poor answers to specific questions tells me my business in not very important or appreciated. Call it a good list to deal with.

CSMC in not on that list. No sin. They are what they are. They make a decent gun and will sell you it for their price. Do not expect top notch service, instant answers to questions or even fast response to questions. If you will be happy buying and shooting a gun out of the box you are in luck. If you want a custom made gun, for a tenth of the going rate, you will be a little unhappy.

I bet if you called a K-80, Kolar or P-gun dealer and asked to see his guns they make room for you. Life is short, buy where people like you and your money, not just your money. The real test is does the dealer answer you calls the week after the sale? That is the mark of a dealer you can deal with over and over again and also send other to in the future.

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Joined: Jan 2002
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A friend contacted them recently about a used gun in their inventory. He's no rookie when it comes to doubles and asked all the right questions. Based on their answers, he had them ship the gun. Well, he showed me the questions he asked, showed me the gun, and virtually every answer they gave him was wrong. He asked whether the chambers had been lengthened, and the response was that an empty 2 3/4" shell drops in just fine. Wait a minute . . . GALAZAN SELLS CHAMBER GAUGES! I even own one. They couldn't use one of their OWN chamber gauges to answer that simple question?

Joined: Jul 2006
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I have always found that the woman that answers the phone is rude and not helpful.
I always feel like I'm begging for everything from her.

Joined: Feb 2004
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Sidelock
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Begging a women is a bad habit to start. cry Just ask me.

Joined: Jan 2002
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Sidelock
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you guys must be wrong. No one else could have taken a skb action, rounded the frame, laser engraved it and charged so little as twice the price. Plus we have countless tales of how great they were to fix all the problems these guns had, from ejector rods to poor finish.


This ain't a dress rehearsal , Don't Let the Old Man IN
Joined: Feb 2002
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Joined: Feb 2002
Posts: 65
Originally Posted By: Nitrah
you guys must be wrong. No one else could have taken a skb action, rounded the frame, laser engraved it and charged so little as twice the price. Plus we have countless tales of how great they were to fix all the problems these guns had, from ejector rods to poor finish.


Yah, but at least the A-10 is "hand made". crazy (please read sarcasm here if you are not sure).

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