My experience with CSMC has been nothing short of outstanding. Yes, I have purchased some guns from them, but I visited and contacted them frequently before I ever purchased a gun from them and always received the same great CS. In their defense, I know that they are under-staffed and most have no idea how many calls they field in a day. I have had three factory tours, and their phones ring non-stop and everyone wants to talk with Tony or Lou. We all want to be treated like we are the only customer, but many times unfortunately it is not possible in this crazy, hectic business world.