I have been dealing with Galazan for about 4 years. During that time I have had an opportunity to visit the shop twice and have had multiple dealings with Carol, Adam, Lou and Tony. The service has always been great and I have been treated as a valued customer and a friend. I have traded guns, bought several RBL's 28, 20, and a 16. Workmanship very good and the wood nothing short of spectacular. I always try to be polite, and have been treated with respect in return. I am sorry there are those who have not had such experience as mine, It does surprise me.