You had a bad experience but you were luckier than I was getting the full purchase price back. I bought an O/U on Auction Arms sold as an Antonio Zoli that was a poorer quality Angelo Zoli and it arrived poorly packed with a badly cracked stock. I took photos of the gun and packaging and called the guy. He told me to send it back for a refund.When he got the gun he accused me of stealing his good stock and putting on a cracked stock to send back to him. Never mind that he sent a different gun than I ordered. After much hassle I got back 80% of what I paid. Auction Arms was little help. I only got anything back because many, many people from this board and the old SSMBB called him and told him to do the right thing.