Joe, my customer service experience with CSMC has been favorable. I have bought a fair number of odds and ends (pads, butt plates, trigger guards, etc.) and when they made a mistake (once) they corrected it immediately. My only CSMC gun purchase was an RBL 20. It was PIF and took almost two years to get to me. Arrived with a small check (split) in the 3X wood and a minor difference from the specs on my order (I changed the order while in process). I called them, they told me to send it back, and in a couple of weeks I had the gun back in good order. I will be ordering another RBL in the near future.
