Wow, this entire claims process is not going smooth. My observations are USPS employees do not know USPS rules for shipping guns. For example, when I spoke with a claims rep she laughed at me when I told her that my shotgun is a long gun and therefore can legally be shipped to me from my gunsmith. Her response was "it's a gun isn't it". I'm trying to figure out how to contact my postal consumer advocate in Indiana. Customer service doesn't seem to recognize this wing of the USPS and the numbers listed on the website lead into beauracracy. Thanks for the response however.