There was no testing by the audiolgist
Not a good sign. No wonder you are not real happy.
Starkey has/had several different models of protection, ranging from static plugs to ported (non-electronic) plugs, to analog and digital plugs to RF plugs for law enforcement. Your comment about the on/off toggle makes me a bit curious about what you actually have. What is the model name or number on your units? What was the price of these things? The analog plugs seem to retail between about $800 and $1200 per pair, depending on where you buy them. The digitals are around $2K +/-. Can you post a link to the NRA discount (I have not noticed these plugs in any of my NRA communications, but I have not been looking, either).