I received the following today:
First let me state we have deliverd 100's of guns at this point. Each week the actual amount of shipped guns goes up. We hope to have all guns delivered by the end of 2007,but our main goal is the quality of our product and if it takes longer so be it. Each gun requires a lot of hand work by our master gunsmiths to make sure they are up to our standards, there is no way around that. The comments must not be coming from actual owners of RBLs, the feedback that we get is extremely positive. If someone is not happy we would do whatever it takes to satisfy them, that has always been our policy.
The checkering is near perfect. It is done by a laser that is state of the art ans was built special for us to use on the RBL. As a matter of fact, it is so good we had the engineer program in inconsistancies so that it would replicate checkering by hand as it was too uniform. Wood is subjective, but I can tell you that a committe of 3 people review the wood after the wood is on the gun to make sure it is the grade and quality that the customer ordered. The review is done independantly so no person can influence the other. We have in some cases called the customer and told them that the wood was not the quality that it should be and we would either replace it for them or send it to them with a refund for the quality not being what it should be, so the gun would not be delayed. regarding the engraving, absolutely not true. The engraving that they are receiving is mechanical, as it was on the initial guns that were displayed. The actual quality of the engraving that people are receiving is extremely pleasing to me.
We did upgrade the ejector rods from a spring blade to solid that is installed in a different manner, 6 guns were affected by this problem. The initial guns had an oil/shellac engineered finish that is not as durable as the finish we are putting on now.
There is a lot of gossip and hearsay that we do not respond to, we believe that our customers are satisfied with the product. We strive to produce the best possible shotgun we can. I don't know the percentage, but a lot of people that have received RBLs have ordered a second gun. We do appreciate you coming to us and asking these questions to avoid all of the misinformation that is out there, we welcome these questions by anyone.And of course if you are not satisfied with the gun you are welcome to send it back for a complete refund.
Merry Christmas and God Bless,
Antony Galazan, President
Connecticut Shotgun
