If you want retail service, go to a shop.

Gun auctions, like car auctions are there to sell what is for sale in the state in which it is consigned. It is up to the bider to make sure he knows what he is bidding on.

The auction house is acting for the vendor remember. They deliberately keep descriptions basic, the detail is up to the prospective buyer to satisfy himself on. that is just the nature of the business and why one needs to be careful. In this case Mike, the auctioneer was right.