doublegunshop.com - home Forums General Discussion DoubleGun BBS @ doublegunshop.com Help with UPS claim...

Thought you may be interested in the outcome.

Persistence and threats bear out. I went right to the top, so to speak. I called UPS headquarters in Atalanta and asked for the CEO by name (Scott Davis). Of course I didn't get him but I through to someone that is there to do what they can to insulate him.

I got a pleasant woman that took all my info and had someone more local call me to handle it. I also mentioned, several times, that I would sue UPS in small claims court and that paying a lawyer was going to cost them more than my claim.

In the interim the gun was returned to me and they wanted to reinspect it. They never did, I still have it.

Bottom line is I had to call her every day for status reports and after about 5 days they approved it and sent a check right out for value plus shipping (thanks Walt!).

Persistence and threat of legal action worked but granted mine was a small claim. I will never use them for anything over a couple hundred dollars.

It is good to hear you wore the Bastards down.

I like some other, only use USPS Registered Mail insured and have never had any damage.
I had a Browning Pigeon Grade Superlight shipped to my FFL once from a private party I purchased the gun from and we agreed to ship UPS. Had to track down the UPS truck by car as the UPS truck was broken down and my gun sitting in it. It was shipped in its original Browning hard case(Bad mistake) wrapped very nicely in bubble pack and the case wrapped in bubble pack and in a cardboard box. The case had taken such a hard blow that the case support near the trigger guard had some damage, luckily the trigger guard was not damaged. UPS, never again.
I usually wrap heavily in bubble pack and then ship in a cardboard box with a minimum of 2" clearance on all sides internally. The seams are taped with clear reinforced shipping tape and support bands are added. So far no problems.
BTW I agree that UPS has some crooks working for it as a manufacturer sent me some copper cookware I ordered in two boxes, the shipping person only insured one of the boxes, guess which one dissapeared? When I reported the missing box after it was listed as delivered, a UPS employee/driver came to the house and said I needed to sign a form for the missing package. As it turns out the form listed the package that had arrived as missing. I refused to sign and called UPS Security. As it turns out the manufacturer had to eat the cost as his people did not have that package insured. I am certain that someone at UPS recognized the misatke and made off with a few $K in copper cookware.-Dick

Please note that the last gun I shipped USPS and insured for more than $2000.00 required wrapping in plain brown shipping paper and secured with the brown fiberglass reinforced packing tape. No exceptions. This requirement does not apply to items insured for less than $2000.00.

My local post office has now become quite comfortable shipping guns for me. Although it was touch and go at the beginning.
In fact they automatically ask me if it is a gun I'm shipping when I come in.

Ken

Yes, I have to ship a DHE in the next couple of weeks, brown tape and USPS Reg. Mail is the order of the day.