Well, I might as well as my two cents worth. They mucked up a very nice pre war Merkel S x S 16 bore gun for me a few years back. Asked them in a phone call before hand if they could make and install a completely invisible fitted sleeve, rather like a choke tube, but fit and installed permanently and invisibly, to restore the left tube that only had a tiny bit of choke remaining from someone's opening the bores poorly before I bought the gun. Said "Sure, no problem, do it all the time, etc" so I sent them the gun. Again, it took six months longer than their promised turn time, and when it did arrive all they had done was thread the left tube and screw in an off the shelf choke tube with some lock-tite on it. It was in no way a custom fitted and invisible job. It was easily visible in the bore. Called them, argued my point, sent it back, and I'll cut it short here, but it required another six months and second return to finally get the job right. To be sure, they finally did a good job of what I originally asked for, but there apparently is a BIG disconnect between their sales department and the guys in the shop running the equipment. Poor, sloppy, almost non-existant customer service, and an elitist attitude on top of that as big as the State of Texas!! I'll NEVER go back. I don't go out of my way to post about them, but when someone pointedly asks about custom work, I'll reply.
