Look. The trouble is with this sort of thread is that what innocently starts as a question on what to do about case hardening that has gone wrong turns into a opinion boxing match. We all have different opinions and feelings on this process that's for sure.
I don't care what other people think about colour case hardening. I've spent a long time researching it and I'm doing it because I am fascinated by the science and black magic...if it goes wrong...tough on me.
Anyone knows that this is a risky business. Heating parts to first 820 degrees and then again to 723 degrees and dumping them into cold aerated water introduces stress to the parts.
Let’s stick to topic. What does the guy do? Simples...he contacts the company that case hardened the parts and asks if they are willing to cover the re-facing work or whatever is needed to fix it. Treb, you nailed it.

Cheers!
T