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2 members (SKB, AP Smith),
522
guests, and
6
robots. |
Key:
Admin,
Global Mod,
Mod
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Forums10
Topics38,576
Posts546,570
Members14,424
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Most Online1,344 Apr 29th, 2024
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Joined: Jan 2009
Posts: 231
Sidelock
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OP
Sidelock
Joined: Jan 2009
Posts: 231 |
On Feb. 16 I ordered several items from GALAZAN and paid by credit card.I thought about ordering another item the next day and checked on my account and found the order was marked already shipped and could not be changed. 5 days later it had not arrived and I call their customer service and a young girl told me the order had not been shipped and it would be 5 or 6 days before it went out. On Friday Feb.22 I called to see when it would ship and was told the order shipped Feb. 16, I told the gentleman the story and he said the shipping person left early and to call back Monday. I just called and the very same guy said there was no information on my order...none! He just wouldn't admit anything like, it didn't ship, they didn't receive the order, the items were out, nothing so I cancelled the order. The guy on the phone said he would see what he could do ABOUT GETTING THE CARD REFUNDED,LOL! I have never experienced poorer customer service. Has anyone had any problems with them? I WOULD LIKE TO HEAR IF YOU HAVE.
The Sons of Alvin Linden
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Joined: Feb 2006
Posts: 1,601 Likes: 14
Sidelock
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Sidelock
Joined: Feb 2006
Posts: 1,601 Likes: 14 |
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Joined: Feb 2003
Posts: 4,047 Likes: 54
Sidelock
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Sidelock
Joined: Feb 2003
Posts: 4,047 Likes: 54 |
Yes, imagine...
Common story, Alvin.
"The price of good shotgunnery is constant practice" - Fred Kimble
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Joined: Jan 2010
Posts: 1,373 Likes: 6
Sidelock
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Sidelock
Joined: Jan 2010
Posts: 1,373 Likes: 6 |
What is the over/under on how many pages this post will spawn - I'll go with 10 pgs.
I have had roughly a dozen dealings with them over the past two years, from buying special order guns to $20 accessories. 50% have been good to great, and the other 50% bad or worse. No rhyme or reason to it - just plain inconsistent. I think they are trying to do too much with too little, and customer service suffers first. It is too bad, as they have squandered a lot of goodwill unnecessarily.
Then again, Beretta's notoriously bad customer service doesn't seem to cost them much in terms of sales.
Such a long, long time to be gone, and a short time to be there.
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Joined: Oct 2007
Posts: 496
Sidelock
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Sidelock
Joined: Oct 2007
Posts: 496 |
Alvin: Doverham said it quite well. Too bad the shoddy service does their public esteem little good. I know from personal experience. I hate to think they've taken a page fro Bernie Maddoff.
Best Kensal
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Joined: Jan 2002
Posts: 881 Likes: 5
Sidelock
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Sidelock
Joined: Jan 2002
Posts: 881 Likes: 5 |
I think I've been waiting 2 years for Parker Leather Labels that I paid for on my credit card. "Huston-we have a problem"!!!!!! Bob Jurewicz
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Joined: Aug 2003
Posts: 2,936 Likes: 16
Sidelock
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Sidelock
Joined: Aug 2003
Posts: 2,936 Likes: 16 |
I have always gotten great service from them. Bobby
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Joined: Dec 2010
Posts: 693 Likes: 10
Sidelock
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Sidelock
Joined: Dec 2010
Posts: 693 Likes: 10 |
I think I've been waiting 2 years for Parker Leather Labels that I paid for on my credit card. "Huston-we have a problem"!!!!!! Bob Jurewicz Bob, more than likely have already seen this, but in case you haven't... http://cgi.ebay.com/Leather-Parker-Gun-C...95#ht_534wt_922
Wild Skies Since 1951
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Joined: Jan 2002
Posts: 1,737
Sidelock
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Sidelock
Joined: Jan 2002
Posts: 1,737 |
Huh. Actually I'm really surprised, I bought 3 items from them on 3 seperate occasions over the past couple months and the customer service, as well as the shipping info, was all really good.
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