You want customer service - I have a late Remington Parker VHE 20ga that I have owned and shot a lot in the past 30 years. Haven't needed any repairs and neither did the guy who owned it for the first 40 years. Best customer service is never needing any. I also have a Model 32 Kreighoff bought new in 1964. Never have needed customer service on that one either and it has something over 250,000 rounds through it as a skeet and hunting gun. I guess I have just been lucky on picking great guns.