Chasseur, had the GL guy been there, I'm confident they would have taken care of the warranty work for you.
The escort out (or for that matter, escort in--to the GL, from the customer service desk) policy varies from store to store. I was just at the new La Vista, NE (Omaha) store, and their policy is that if you bring in a gun, somebody has to walk you back; if you buy a gun, somebody has to walk you out. Owatonna, MN--neither is true, although they put on trigger locks when you bring a gun in, and if you buy something, they put on a lock when you head out (which the service desk then removes).
What they offer you, I've found, depends on the store, whether you talk to one of the guys "in the know", whether you're talking trade or selling outright to them, and how badly they want what you have. I've made bunches of deals with them (mainly the Owatonna store), and the price they put on guns I've either sold or traded to them . . . yes, they're obviously trying to make a reasonable profit, but it isn't like they're trying to get double what they paid me, or anything close to that.
Had a stock break at the wrist on about the 2nd or 3rd shot I took with a Brit double I bought from them. I knew I could get a refund, but they asked me what I wanted to do, and I said I'd like to have it restocked. They did that, no charge to me. While it's true they would've had to restock the gun anyhow, they could've given me my money back, restocked it, and put it back on the rack with a price increased enough to pay for at least a portion of the new stock.
