I worked in a Cabela's Gun Library for about 6 years before I retired: I agree that someone calling in asking if you have certain ammunition is tough; in that if you say "Yes" and the poor guy drives 2 hours only to find you have run out can happen.
Yes, the grand old company has undergone lots of changes. There were a staff of Library Managers at one time that really were experts, who are no longer there. Folks working the libraries are often times overwhelmed with customers, phone calls, management demands, restrictions on how many hours one can work in a week, and seemingly simple demands of dusting glass shelves. (Someone's gotta do it, and there are lots of them.) Customers expectations of employee's abilities and knowledge is tough for employees: Working in the Library, we often got calls from someone who couldn't get through to someone working in ammunition because they were busy trying to assist customers while others were tapping their toes wanting instant assistance.
They want us to leave the 4 people we are trying to help to run out and see if there is a particular ammo there. At times the stress levels in those stores is terrific.
Then, we get the old boy who walks in, looks at an employee like a fox at a chicken and asks some arcane question, hoping to trip up the employee. "Ya got any Model 12's?" Yes, sir...Winchester or Remington? "Whadda You mean; Remington never made a Model 12!" Well, Sir....here is a Remington Model 12 .22 rifle. "Oh."
Or, English side by side experts whose focus is them, and whose knowledge is vast on that subject. They can make a seasoned employee look stupid when they ask them a question only they might know the answer to.
So, calling an employee lazy may not always be accurate.
Sam Ogle, Lincoln, NE
