Chaz; You are right, you had bad luck with that employee.
If possible, He/She should have put you on hold and walked out and looked.
What we don't know, is if that person had 4 people standing there in front of them demanding to be waited on. That happens a lot....really. Guys like Lonnie Kvasnicka are everyday heroes for what they do. Joni McCue and the crew in the gun library as well.
I don't work there anymore, but I sure like B&P, and I know in LaVista, they used to carry SOME of it in 12 Gauge....but I wouldn't have known what size shot, or how many Dram Equivalent without looking at the boxes.
Sorry for the bad luck, but don't write them off.
Best,
Sam Ogle, Lincoln, NE