I don't know the everyday operations at Galazans(could give a hang, too), but I do know rude phone behavior.
"Buying any Parker, any grade and condition" an old GunList ad - ask for Tony!
Well I did just that twice, and was sorry I did both times.
Seems he didn't know about the ad running, and hung-up out of the blue. Called back, he hung-up again.

Of late called about a gun, different guy, same attitude.
Says something - it must be that ol' RBL bug thats been goin' around.
I'll buy a bore brush, but only if on sale!