Thanks for saying it RRob. I would really like to know who does this-butt stocks for $1200 and complete jobs for $2000. $2000 will buy you the labor for HALF of a Mauser stock job, much less a side lock.
Also, the idea that the dealer will let some one keep the gun and refund $2500 definitely falls into the catagory of a "stretch goal." Nothing to be lost by asking, but I would think the odds of getting a $2500 discount are approaching zero.
The person you paid is responsible for getting the gun to you in proper order. Who he contracts for packaging, shipping, whatever, does not impact who owes you money right now-the dealer you bought it from. I would either get a steep discount for the break, or ship it back first thing Monday.