most of the people who would dissect a return policy as is being done here, they probably wouldn't want as a customer. Everyone in business has to decide how they are going to handle dissatisfied customers or faulty products/merchandise. Some do very little, a few offer nearly unconditional guarantees. Obviously, it is a business decision that potentially hits the bottom line. Some may feel they can't afford to offer much relief to a potential dissatisfied customer...they all aren't L.L. Bean. I don't know the details of their business, so it is not my business to tell them how to run theirs. However, it is my prerogative to decide whether I want to give them my business and I may consider their return policy in doing that. If their return policy bothers you that much - don't do business with them but don't accuse them of some sinister intent because you don't agree with how they have chosen to run their business.
