The dealers are in business to make a profit and some dealers akin to make more than they should and those will also turn their back on their moral values.
As for Joe’s encounter with this dealer, I feel the item was misrepresented from the start and I believe the dealer intentionally took advantage of the circumstances, while he (the dealer) exposed to no risk and at the expanse of his customer, he press on the merchandise as in good condition hoping to get away with his calculated oversight. That said, I believe this dealer is dishonest businessman and should be avoid by the shoppers.
I’ve purchased many guns online, both new and used, form private and dealers. Fortunately, I only had one bad experience, in my case the stock dimension was misrepresented and was put right by replacing the recoil pad. I also purchased a gun from Ivory Beads not too long ago that did not work out and they did refund it in whole including the shipping one way. I did lose out on the return freight charge but that is acceptable in my book. Just as I don’t expect a local retailer should reimburse my gas or the wear and tear on my truck if involved returning to the store for refund or exchange of merchandise.