I have given up on Bass Pro shops totally. Just yesterday I called our local store in St. Charles Missouri. I was inquring about some shotgun shells they had for sale. I was put on hold for around 10 minutes with the guys back at the gun counter. One of them picked up and told me that they didn't have time for my phone call and to try another day.
I then asked to be connected to the store manager as I thought this was ignorant. After waiting another 15 minutes with no one picking up, I hung up. I will go into that store one more time, and that is to speak to the manager in person and explain to him why they have lost my business for good.
For a store to treat a customer like that is not accetable to me. I will go down the road a few more miles and give my business to Cabela's. Horrible customer service at the St. Charles Bass Pro shop if you ask me, and any of my friends and family. Not sure what is going on there, but they do not have their act together on helping out their customers. Long waits, not enough employees to answer questions, yesterdays situation was the last straw for me.
