I once had a shipment disappear during handling by FedEx. It was expensive ham radio gear. As they were processing the claim after a month missing during shipment, FedEx notified me that Lands End had received the radio equipment in a seller/shipper reused Lands End shipment box that bore the name of the seller on the old shipping label. FedEx returned the box to Lands End for them to sort out the problem. Lands End contacted the seller and it was picked up by FedEx after Lands End affixed the correct shipping label. The original label had been destroyed on the outer box as the Lands End box was the inside box of a double box shipment. After 6 weeks I got the equipment. Gil