Hello guys. I just was made aware of some negative "press" I got in this thread. I have owned Vintage Firearms, Inc. since 2008. We have over $4 million dollars of revenue every year, a good bit of it from our 4 double gun smiths that have worked on literally thousands of customer's fine guns over the last 16 years. We work on the finest English, Italian, Spanish, and American doubleguns every day but Sunday. We also work on almost every vintage gun that we buy for one reason or another. You won't see any of our vintage guns put up for sale with buggered screws, barrels off face, cracked stocks, or any other mechanical malady. We fix them before we offer them for sale. We have completed thousands of sales on the 3 main selling sites, ie Gunsinternational, GunBroker, Gunsamerica and we have A+ ratings wherever you look. Better Business Bureau for 15 years and no complaints only A+ ratings. NOW, anybody that thinks you can run this level of business and not have an unhappy customer is just unrealistic. I can promise one thing for certain, if we said there was a crack in a forend and we fixed it before we took 50 high resolution photos of the gun and offered it for sale to the public, we did exactly that. Who amongst you wants to buy a gun with cracked wood when there are so few craftsman that can fix it properly and do it in less than a year of waiting? Not many, so we don't put guns up for sale with cracked wood. And yes, if you have a gun on consignment with us and we take hours of time to photo, edit, list on 4 websites, take all the phone calls and emails and maintain the gun while it is here and it doesn't sell because the consignor wants too much money for the gun and he wants it back, we get paid for our work. WHY WOULDN'T WE? IT ISN'T OUR GUN, WE GET PAID WHEN WE SELL IT WITH A COMMISSION. IF IT DOESN'T SELL AFTER A WHILE IT IS TOO HIGH OF PRICE. Lower the price and it sells, we get paid, and the client gets his cash. We have it in writing in our consignment agreement so it should be no surprise. We don't do all that work for free...nor would any of you. If we were a poorly run company doing shoddy work you would see more than one or two people commenting here and elsewhere. You all know the saying that the disgruntled customer is the only one that speaks up. I am sorry Mr. Roberts was unhappy. His comment about a case is certainly not wholly accurate. IF we did not properly mark his case when it came in and used it elsewhere we would have given him one of the other 100 cases we have in our shop. It is our policy we don't take the case unless it is a display case or one that houses a multi-barrel set and is shown in the photos for sale. We don't take them so this doesn't happen. If we do it is marked on the incoming front counter slip, of which the customer gets a copy. If he had something showing we received a case we would have made it right. We aren't perfect...we could have made a mistake in his case, but I would have offered him another case unless we were about to start yelling at each other and I walked away. Point is, we have thousands, literally, of happy clients that love the guns they bought and the service they got. Just look at Gunbroker feedbacks...600+ A+ ratings. Once in a while you stand on principle and don't give in to somebody that expects us to work for free on his behalf. It is easy to tell a ONE SIDED STORY and make someone look bad, especially when that person is unaware things are being said and is not available to tell the other side of the story. Our reputation is quite stellar in the double gun world. It is easy to verify. We are batting 99.9% in the satisfaction department. Can't be perfect, nor can any company or person.
