Brian, the problem is your premise number 2 is just not right. It is not a very small percentage that are dissatisfied.
I would like to see the Nutty Professor provide some proof that " It is not a very small percentage that are dissatisfied" (with CSMC).
He won't because he can't. In addition, dissatisfied customers seem to be more vocal than satisfied customers. But that's just my opinion, based upon years of observation, and I would never state it as a definitive fact.
I believe Brian, and what he says about his very positive CSMC experience. The Nutty Professor obviously has no personal experience with CSMC, and I don't believe him for the same reasons I don't believe that he was telling the truth when he claimed he has never heard of wildfires being blamed on human caused climate change.
I also believe my comments are absolutely "within the spirit of this post" (Brian's point #1), but unfortunately, that spirit was quickly tainted by the vague complaints from Crying Bob. I was certain we would once again hear those same vague and repeated crybaby complaints just as soon as I saw Brian's very complimentary initial post about his actual CSMC customer experience.
Sadly, a jury comprised of 12 Nutty Professor clones is likely to convict someone like Brian... and acquit someone like Crying Bob... every time! (See Brian's point #3--- just calling balls and strikes here.)
