I think that every gun needs to be "right" for the buyer before he or she buys it. In this case, the gun was purchased sight-unseen, so the buyer was taking a bit of a risk.
When the gun was received, the buyer didn't find it to be "right". He asked the seller/maker to make it right. Seller tried (twice), but was unable to meet the buyer's expectations. So, full refund was given.
As I see it, kudos are due both to the customer and the seller. Customer wasn't satisfied with the product, stood up for himself and made the seller aware of his unhappiness. Seller did his best to satisfy customer, and, failing that, offered a full refund. Both sides lived up to their obligations.
I'm sorry the buyer didn't get the gun of his dreams, but I do believe both parties behaved honorably; the solution, while not ideal, is acceptable.
Slightly off-topic:
I've had the opportunity examine an RBL personally; the engraving quality was disappointing; the wood was supposed to be exhibition, but looked to be 4x at best; the gun's owner said he thought the finish on the barrels "looks like paint" (his opinion, not mine).
The RBL may be a good deal and a lot of gun for the money, but it's defintely not what has been advertised for over a year. Personally, I've made an offer on another gun; if it's accepted, I'll cancel my RBL order.
