As to expectations, the purchaser had every right to question / complain (depends a lot on the "tone'). The bottom line that has been pointed out several times is that he got a full refund. There is absolutely nothing more to be said, other than the disappointment that he may (or may not) feel over not having the new gun. As to the price, I have a story. I took delivery on one of the elusive Gold Labels last year that I had pre-paid a store to order for me. I have exactly $1600 +$35 shipping and handling (from another state) in the gun. When it arrived, I was disappointed in the wood I got simply because it was not the wood I had seen in advertisements and handled at several shows. I called Ruger directly and expressed my disappointment and the fact that what they had done amounted, in my mind at least, to false advertising. I also told them that I felt a person who had owned 41 of there firearms in the past, and still has 19 on hand was deserving of a bit better treatment than that which I had now received. They sent me shipping instructions, paid both ways to include insurance, and in two weeks I had my GL back with verrrryyy nice wood on it - at no expense. Two extremes in price difference (chump change to some), but exactly the same results - both providers did everything they could to satisfy once it was brouht to their attention. Incidentally, my brother, another multiple Ruger owner with a GL, had exactly the same experience with exactly the same results!!
