Larry,
I have looked at a number of their guns over the years, and for one reason or another, have elected not to keep them. But returns/refunds have never been a problem, as long as notification was within the agreed upon inspection period.
I finally did purchase a really nice 2" 12b from them this summer. The gun had an issue, but we worked it out, and I felt that I was treated fairly.
I agree that their prices seem steep, but I really like this gun, and have never seen another one quite like it. So I am pleased with it.