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Brian #393293 02/08/15 01:18 PM
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Brian:

Just wondering, if you received the gun for your customer and all you were doing is providing the ffl to receive it, why did you pay for return shipping. Your customer should have paid for it, not you. Then he is the one who should have been on the phone to the seller to work out the shipping charges refund, not you.

John Boyd
Quality Arms


John Boyd
Quality Arms Inc
Houston, TX
713-818-2971
Brian #393294 02/08/15 01:24 PM
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You saw my post on our return policy, so I will not go over that again.

But let me play devils advocate,

You travel 30 miles to get a special TV, go on several toll roads, (like here in Houston). You get the TV home and you open the box and you find it marked up. It came from the manufacture like that. So you drive back the 30 miles to get a refund or exchange. (does not matter) "(I think we have all been down this route at onetime or another)
so you have 4 trips, 2 to get it and two to bring it home. Would you ask the store or manufacture for to pay for the gas and tolls, what would they say?

Just wondering?

John Boyd
Quality Arms

Last edited by arrieta2; 02/08/15 01:25 PM.

John Boyd
Quality Arms Inc
Houston, TX
713-818-2971
Brian #393296 02/08/15 01:36 PM
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If the store knowingly sold you the marked up TV, then we would be having a long, loud discussion id they didn't make it right.

Brian #393298 02/08/15 02:19 PM
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Very good point John. On the other hand if one purchases an item from Orvis or LL Bean and it arrives with a defect and you return it for a refund, I think that they will reimburse you for the shipping both ways. Probably not for the gas to drive to the Post Office if you don't have home delivery.

Brian #393305 02/08/15 03:10 PM
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A few months ago I began a thread entitled "Why 3 day inspection periods are important", post #382414. I described a similar situation I was involved in, only with more, and more obvious, defects in the gun. I paid the shipping both ways, never expecting to receive any reimbursement, which was never offered. It is a cost of doing business. An honorable and sensible dealer would offer to pay the return shipping at least, but arguing with them won't get it done, IME.

The price of driving all over the country to personally look at guns would cost way more than the few times I have had to eat shipping. It only serves to make me more cautious, and ask more questions of the seller before "pulling the trigger".

SRH


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Brian #393311 02/08/15 04:26 PM
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I have bought a number of guns online up here in Canuck land. A few times, guns were not as described or defective. Glad to report that each time the seller made it right by either offering a discount or option of sending it back. I think I have sent 2 guns back. Both times the seller paid for return shipping ,and in one case, the seller gave me $50.00 for my trouble. These are cases where seller's wanted to keep a good trader rating by keeping customers happy. However, I am waiting for the day when I get shafted. As mentioned, it is buyer beware when buying online.

Last edited by gunsaholic; 02/08/15 04:27 PM.
Brian #393317 02/08/15 05:28 PM
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I would have asked the seller whether his shipping policy still applied if the gun proved defective or not as advertised. If he said yes then I would have asked the customer if he wanted to order it anyway. The responsibility should have been on your customer, not on you. JMO.


The difference between genius and stupidity is that genius has its limits. - Albert Einstein
Brian #393321 02/08/15 06:16 PM
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Okay, I did what we all would do. Acting on behalf of my customer (who was traveling outside of the country at the time) , I discussed the gun with the seller;confirming its condition as decribed in the ad, and there was no mention of a cracked stock. pretty straightforward buy; if it meets the standards set forth by my customer, buy it)we are talking a factory gun here, no custom specs. or anything unusual. The deal was made and gun was shipped. Now if gun was damaged in shipment, that is a whole different story, insurance kicks in, dealer cant help what the shipper does. all things out of his control. But the one thing in hos control was to make sure he sent a gun that was as described. we are not talking about degree of condition, % of case colors, % of blue original finish. all subjective assessments. we are talking a gun that was shipped with a broken stock, sold as with a sound stock. Either deliberate or by accident, the gun was shipped with a broken stock. otherwise, the dealer would have insisted that I have the package inspected and wait for insurance claim to process. Nope, send it back.

John, let me ask you this;
what would you do if you shipped a gun with a broken stock to a customer. ? would you make him pay both ways? or one way? or no way and take care of it?

In hindsight , I should have asked about return if it was broken. but who does that?
From now on I will though.


Brian
LTC, USA Ret.
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Brian #393322 02/08/15 06:18 PM
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Brian Offline OP
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we can talk semantics about what is written, what was specified in the description but the bottom line question is ; is this he right way to handle a problem like this?
what is the right thing to do.


Brian
LTC, USA Ret.
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arrieta2 #393324 02/08/15 06:23 PM
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John

He is traveling. he is a close friend of mine (we hunt together all the time, family outings etc) . I have handled a number of transactions for him. Since he would not be there to inspect it, it was up to me.
he will make it right by me one way or another but the point is the dealer didn't even offer to pay one way. no offer of any kind to make it right .

Last edited by Brian; 02/08/15 06:23 PM.

Brian
LTC, USA Ret.
NRA Patron Member
AHFGCA Life Member
USPSA Life Member


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