Larry, I had a problem with one that I bought on eBay for $15.00 many years ago. I called and talked to a fellow named Dean. He told me to send it and to include $15.00 and that would include the return shipping.
In the meantime I saw that Brownells or Midway was offering one with a longer shaft and called again and talked to Dean asking if he could fit the longer shaft to mine. He said yes, no extra charge and when I received it a week later it had a note stating the dial was bad and he replaced that also. Asked for $10.00 more which I promptly send him.
Mine will now reach to 17".
A great fellow to deal with and was the only worker there. The gentleman that owned it passed on and I don't know what happened after, but great to hear that they still have parts.
The problem with mine was that someone took the head apart and didn't put it back the right way.
