Since this thread came up I have a current comment or two. In a fit of careless stupidity I recently allowed the ventilated rib on a 20 gauge A-10 to get bent. They received the barrels yesterday afternoon and I received a call 20 minutes ago that they will be on their way back to me tomorrow. About ten years ago I personally took an A-10 in for a minor ejector timing problem...wasnt a biggie, just slight enough that since I was back that way I thought I would take it by and leave it with them. They said if you can stick around a while well do it while you wait. I left with it one hour later. During that time I heard them test fire a box of shells through it, they also replaced all the springs, etc. Total cost was zero. I have never had any poor experiences with them or their shotguns.