Thanks for the reply’s from all,
I’ve heard the old saying, “When you buy a double shotgun you’re really only buying the barrels”. I agree that the cost of repair would exceed value as in the case stated by Dan S.W.’s post, and I really don’t want to risk another shipping issue (as noted by Canvasback) from another contractor. I’ll have to live with the damage.
The lug work was actually only a small amount of touch-up engraving, so I’m really taken back that a professional of such trade could treat a clients property in that manner. The good news is that this professional is associated with an organization that touts a long chapter to a Code of Ethics, so reimbursement should not be a problem.
80 % devalue from the information given in my previous post is noted. I’ll have to see about posting a damage photo for further evaluation as my photo host is full and won’t let me copy link.